Terms and conditions

1. Registration and guidance

You register yourself or are referred. During the intake we get acquainted, map out the care question and discuss goals, approach, duration and location of the guidance. Sessions can take place at the practice or, depending on the care question, at the client’s home.

2. File and personal data

Lightbulb processes personal data to provide the guidance and follows the applicable legal rules and professional confidentiality. Medical or personal information is not shared with uninvolved third parties without consent, except where required by law. You may ask to view your file.

3. Payment

Invoices are delivered according to the agreed billing cycle and are payable within the stated term, unless otherwise agreed during the intake. In case of late payment, the amounts and terms stated on the invoice and in applicable Belgian legislation apply.

4. Cancelling appointments

If you cannot keep an appointment, notify Lightbulb by phone at least 24 hours in advance. If you cancel late or not at all, the full session price may be charged.

5. Availability

You can reach Lightbulb on weekdays by e-mail or phone. When reaching voicemail, leave your name and question.

6. Feedback or complaints

Satisfaction and safe care matter. Please discuss a complaint or concern directly with Lightbulb first, so we can look for a solution together. Compliments and suggestions are equally welcome.

7. Visual material

Photos for follow-up, publication or promotion are only taken and used after clear consent. Consent for publication can be refused or withdrawn.

You can reach Lightbulb via kelly.jegers@gmail.com or +32 485 61 47 05.

Last substantive revision: July 2026. Please get in touch with any questions. This text does not affect mandatory consumer or patient rights.